Heart of Kent Hospice in Aylesford has been awarded Outstanding by the Care Quality Commission.
When three inspectors arrived unannounced for a two day inspection in February 2017, they found the Hospice team to be ‘outstandingly caring, kind, compassionate and pro-active. They were skilled at giving people the information and explanations they needed in a sensitive manner and often went beyond the scope of their duties to meet people and their families’ needs.’ The full inspection report, published on the CQC and Hospice websites demonstrates the rigorousness and variety of opinion sought by the CQC who are responsible for regulating and inspecting health and social care provision in England including patients, locals GPs and Hospice colleagues. In addition to assessing the care provided in the Hospices’ Inpatient Unit and Outpatient Centre, the CQC also reviewed the care provided by the Community Nursing team for people in their own homes.
Kerry Harrison Director of Patient Services and CQC Registered Manager explains, “We are thrilled that the dedication and commitment of the Hospice team to provide palliative care has been recognised as outstanding by the CQC. It is however most rewarding that our patients, families, GPs, colleagues and other healthcare partners have acknowledged that the quality and responsiveness of our care is exceptional.”
Under the leadership of Chief Executive Sarah Pugh, Heart of Kent Hospice has improved its monitoring, evaluation, feedback and management systems to embed a culture of learning, innovation, responsiveness and outstanding care. Sarah says “We exist to support our local community, and this rating from CQC has been achieved, not only by the Hospice Team, but also with the support of our local community. The CQC specifically recognised the value of our volunteers, school partnerships and fundraisers who organise and take part in our fundraising activities. I would like to thank everyone involved in this achievement for their commitment, and to the patients and families we have been privileged to support for allowing us to support and care for them.”